Customer Testimonials

At Smith Monitoring we believe in offering superior customer service at the best price. Our continued desire to serve others is the foundation on which our company is built, and that foundation is growing. Below you will find videos and written testimonials from some of our satisfied customers. Call today and find out how Smith can serve you.

Video Testimonials

 

Written Testimonials

Below are some of the many testimonials we have received in writing. Some were sent to us as letters, others emails, and still others, submitted online through independent review sites. For the sake of privacy, our customers' names have been removed. Call today to find out what makes Smith a different kind of service experience.

 

"I was very impressed with SMITH SECURITY. They came into my home last weekend and took over my existing system that I had with adt. First of all, the salespeople were very professional and courteous. They addressed all of my questions and concerns, and gave me, in my opinion, a very low monitoring rate (it was 12 dollars cheaper than I was paying with adt). Also, the installer was a few minutes late, but to my surprise, I was notified an hour prior to him being late by the ORIGINAL SALESPERSON I SPOKE WITH. He assured me he would be there and he did arrive. SMITH SECURITY seemed to be much more willing to meet my needs as a customer, and I was treated with respect and professionalism. If you are in the market for security it's really a no brainer, Smith Security is the way to go."

He assured me that he would be there and to my surprise he did arrive. SMITH SECURITY seemed to be much more willing to meet my needs as a customer and I was treated with respect and professionalism. If you are in the market for security it's really a no brainer, Smith Security is the way to go."

"Smith Security did a great job on my home.  They were very professional and had a new system set up for me in under 4 hours.  I called around and checked other companies here in the DFW area, and they had the most courteous customer service reps and the best prices out of all the others here.  I have already recommended several friends and family members to them and they are happy as well.  Over all, our experience with Smith has been fantastic. I highly recommend them to others."

"It's so nice to have local, personal service. I'm so tired of being on hold for those huge companies. A sales associate took my call immediately and said a technician was available to install my system in the same week. None of that waiting 2-3 weeks to have peace of mind."

"So far so good. The customer service has been awesome. No surprises when they came to assess the installation. Installer was friendly and very knowledgeable."

"Easy to set up and great service. I have no problems and tell all my friends and family about SMITH!"